Microsoft’s official mascot, Clippy, has made a comeback 18 years after it was axed by the company. It was the original ...

The voice actor behind Amazon's Alexa has explained what happened when she tries to speak with the virtual assistant ...

Working with a coach—or mentor or another similar resource—is not a sign of weakness; it's a strategic move toward excellence ...

Microsoft introduced a new artificial intelligence character called Mico (pronounced MEE’koh) on Thursday, a blob-shaped ...

Do you know enough to truly understand what is needed? You don’t need to be a master yourself, but you need to be able to ...

As the travel industry undergoes a digital transformation, digitization and automation have revolutionized the way we plan and experience our journeys. AI-powered virtual assistants and chatbots have ...

A PCMag survey reveals how we really feel about virtual audio assistants. Eric has been writing about tech for 30+ years. He manages PCMag’s Readers’ Choice program and leads a variety of special ...

If you've used your bank's chatbot feature, you've probably entered into the conversation with mixed expectations. When at its best, the chatbot quickly answers your question or performs a ...

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The labor market is making it difficult for businesses of all sizes to hire and retain employees. In response, small businesses are hiring virtual assistants and gig workers to help. Hiring virtual ...