To best leverage your customer relationship management (CRM) system, you'll need to understand the features commonly found across CRM software. Most platforms include some sort of customer contact ...

During 2002 to 2003, CRM vendor consolidation and technology rearchitecture will challenge CRM application portfolio management. By 2004, CRM suites will be the dominant platform for managing and ...

That said, finding the top CRM tools can feel overwhelming at first glance. Narrowing it down, there are five worth reviewing ...

Here are five fully modernized platforms, each of which could be a contender for the best CRM for sales teams.

Many CRM systems are "live," though far fewer are raging successes. User adoption, lack of demonstrable ROI, and escalating maintenance and support costs plague those firms that have effectively ...

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

"Mr. Corleone is a man who insists on hearing bad news immediately.” (Photo by Silver Screen Collection/Hulton Archive/Getty Images) There's no need to tell you that prices are up and inflation is ...

Pipeline is among the best sales CRMs because of its interface. It optimizes a clean, drag-and-drop pipeline interface that helps automate basic sales tasks. This feature frees up valuable time and ...