How to Test a Call Center Integration Before Buying Seats Your email has been sent If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

UCLA is changing its COVID-19 protocols, including the COVID-19 Call Center, testing and wastewater surveillance, the Infectious Diseases Management Team announced Wednesday. These changes follow the ...