When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Knowing how to answer common interview questions and answers when applying for jobs is extremely important. During the process of applying, one of the best yet potentially most intimidating moments is ...

So, you’ve got an interview for a call center job, but maybe you’re thinking, ‘I’ve never worked in a call center before, what do I even say?’ Don’t sweat it. The trick is to show them you’ve got what ...