By tracking mobile app data, teams can spot friction and map user journeys—and use those insights to improve CX, minimize ...

Hartford Conn.-based Aetna added behavior-based security measures to its customer-facing Aetna Mobile app, The Wall Street Journal reports. The app will continuously monitor user behavior, such as a ...

Oklahoma City upgrades its utilities customer portal and mobile app Oct. 28 with enhanced security, MFA and modern ...

Omar El Bahr is the CCO at nandbox, he's on a quest to enable everyone to build a mobile app for affordable prices. Mobile apps are now a go-to for many growing businesses, and for good reasons. Many ...

Efficient and empathetic customer service can quell shoppers' anxieties and build trust in your company. Here are seven tools you can use today.

Despite their popularity, apps could use a lot of improvement. Nearly seven in 10 mobile users report having problems with apps, while almost three in 10 run into issues on at least a weekly basis.

Earlier this year, Apple finally introduced the ability for app developers to respond to customer reviews – a feature Google had in place for several years. Now, Apple is expanding this feature with ...

Digitail, a cloud service for veterinary surgeries and customers, has raised $2.5 million in a seed round led by byFounders and Gradient Ventures (Google’s AI fund), joined by Partech and a series of ...

In early May, audio equipment manufacturer Sonos released an app redesign that it claimed would make the company’s software easier to use, offer more control for users and personalize experiences.