Today, customers have more control than ever over how they interact with businesses. Attention is much more difficult to get, and data privacy and compliance are necessary for every interaction. At ...

Three studies examine how consumers, enterprises, and marketers are changing communication expectations in a hybrid print and digital world. FAIRFIELD, N.J., Dec. 9, 2025 /PRNewswire-PRWeb/ -- ...

The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of engagement. For brands, that can feel both exciting and ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

Kurt is CEO of Netop, a leading provider of Live Chat software - a solution helping businesses boost online sales, increase customer satisfaction and reduce service costs. He has extensive ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...

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New solution enables personalized conversations and automated workflows entirely within WhatsApp, delivering 98% open rates compared to traditional marketing channels CHICAGO--(BUSINESS ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. I was watching the news a few months ago and saw several ...

Companies are accelerating adoption of cloud-based messaging management as digital communication volumes exceed manual ...

Preplanning crisis communications can help any organization successfully navigate a PR nightmare. Like preparing for a storm, proactively preparing leadership teams and employees for a downturn can ...