To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

Litha Ramirez, executive director of the Experience Strategy and Design Group at SPR and other CX experts share their thoughts on the advantages of CX design. In an effort to provide a consistent, ...

Great AI doesn’t happen in isolation. These UX strategies — from confidence scores to graceful error recovery — turn users ...

The value of design thinking has been well documented in the past. This value can range from increased adoption to more revenue. With some minor modifications to already common software development ...

COVID-19 pandemic has significantly accelerated digital business transformation. The pandemic led to breakneck speed shift to digital-first customer engagement and remote work, prompting service and ...

In 2017, the Marriott School of Business at Brigham Young University announced that henceforth the Department of Recreational Management would be known as the Department of Experience Design and ...

Is it possible for a company to be too easy to do business with? The answer, surprisingly, is “yes” – and it reflects a larger, more troubling issue about customer experience (CX) design. Robinhood, a ...

ST ALBANS, England--(BUSINESS WIRE)--Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer ...

It’s no secret that the restaurant experience is just as much about sight as it is taste. But while photogenic menu offerings are generally the spotlight of a concept’s visual appeal, restaurant ...

Almost every financial institution invests a lot of effort and money into improving customer experience (CX) in the banking service they provide. This is the main way to ensure a competitive advantage ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...