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A growing number of books and articles are actively promoting the concept of Customer Experience Management (CEM). There are also a growing number of agencies and consultancies claiming expertise in ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

What is change management, why is it important for your business and how can you get started with it today? In my last article, I wrote about the need for customer experience professionals to not only ...

Effective customer management is paramount in the bustling business environment. By leveraging advanced solutions for customer management, businesses can meet regulatory requirements and enhance the ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

"The entrepreneur fails to place factors of production in the uses where their value is greatest." Keith Hammonds, writing in Fast Company, asks a pivotal question "Can big companies really care about ...

Many vendor-customer experiences are awful. During times like these, when companies cut back on customer service to achieve cost savings, even comics like Cathy and Dilbert satirize those experiences.

02 September 2008 Dubai, UAE: Business Logic Systems, a specialist in customer intelligence, marketing automation and customer loyalty solutions for mobile network operators, has made it easier than ...