Efficient and empathetic customer service can quell shoppers' anxieties and build trust in your company. Here are seven tools you can use today.

Simplr, a customer service solution startup, has launched a new app for retailers on Shopify. The software connects brands with a network of Simplr Specialists and adds an AI-powered dashboard to help ...

Mobile applications and games are known for their unprecedented customer growth and scale, unlike anything seen in traditional retail or Web commerce. Tiny unknown apps can suddenly go viral and, ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. IBM and Genesys, a provider of customer experience and ...

Dassault Falcon has launched a new customer service app for mobile and tablet users that puts the global resources of the Falcon customer service network at users' fingertips. The app offers instant ...

Apple has been steadily improving iMessage over the past year, and now apparently it wants to get businesses in on the action. Enter Business Chat, Apple's as-yet-unreleased tool to provide customer ...

Oklahoma City upgrades its utilities customer portal and mobile app Oct. 28 with enhanced security, MFA and modern ...

Public Service Electric and Gas Co. (PSE&G) recently announced it has launched a new mobile app for customers. The new PSE&G mobile app enables customers using Apple or Android devices to securely and ...

Parature has released a new version of its customer service software for higher education with enhanced features for helping schools manage their social networking efforts. The latest edition of ...

PROVIDENCE, R.I. — A new mobile app and phone hot line seeks to improve customer service for the residents of Providence. "There's a sense that you have to know a guy to get things done at City Hall.

Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...