If you call Dell's customer service department you'll be on hold one-third as long as you would have been this time last year. Tucked away--actually second to last paragraph--in Dell's earnings ...

Computer maker Dell is asking for help in an ongoing probe into the source of customer information that appears to have somehow landed in the laps of fraudsters posing as Dell computer support ...

Dell continues to win market share and turn out record quarterly profits, but two recent surveys show that the company has slipped, when it comes to a more subjective measurement: customer service.

Dell Tech Concierge offers continuous care for any Windows PC and connected devices in the home Dell Advantage rewards loyal customers with 5-percent back with a Dell Promo eGift Card, other special ...

Small businesses are increasingly given short-shrift by large tech corporations. Dell has shown that it really doesn't have a support organization that has any clue, or the needed resources, to ...

‘We’re in the process of moving the vast majority of our offerings to consumption and as-a-service,’ Dell Technologies CEO Michael Dell tells CRN. Dell Technologies is in the process of rolling out as ...