Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeat customers, requiring no additional cost-of-acquisition expenses. Keeping ...

In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

Every company in the United States likes to promise an exceptional customer experience. Polls show that at least some corporations do an excellent job keeping their promise — these companies provide ...

“Customer focus is part of who we are at NRG. It’s embedded in our DNA.” ~ NRG President & CEO Mauricio Gutierrez To provide this experience to our customers, employees across the organization set ...

This is a preview of a research report from Business Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here. The quality of ...

This restaurant is known for its friendly and attentive staff, and we've uncovered the secrets behind its above-and-beyond ...

The Federal Communications Commission (FCC) last month announced a review of the customer service offered by ISPs (internet service providers), stating that this was often so poor it made it hard for ...

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