The TV remote didn’t seem to work, and the web pages on our laptops froze. We checked our phone line: Dead. One Saturday evening in March, as my husband and I were settling in to watch “Goodfellas” ...
Forbes contributors publish independent expert analyses and insights. I write about finance, philanthropy and changing consumer habits. This article is more than 6 years old. You’ve got a problem with ...
When a customer service call is described as "Kafkaesque" and "hellish," you pretty much know how it's going to go down before even taking a listen. But in case you haven't heard the condescending, ...
Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...
COSTA MESA, Calif.: 21 March 2019 — It’s not enough for a telecom service technician to simply show up on time, exchange pleasantries and fix the problem. According to the J.D. Power 2019 U.S. Telecom ...
Consumer Reports has no financial relationship with advertisers on this site. The TV remote didn’t seem to work, and the web pages on our laptops froze. We checked our phone line: Dead. One Saturday ...
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