The concept of Key Performance Indicators (KPIs) sounds like it should solve all problems by measuring how effectively an individual, team, or organization is achieving important goals. But in ...

A growing number of companies are rethinking the way employee performance is measured. Some companies such as Adobe and Microsoft have done away with numerical rankings, while others, like Accenture, ...

In today’s competitive market for talent, we should be looking to set up performance evaluation systems that engage, motivate, and retain professionals. The success of professional service firms ...

As they say, you manage what you measure. Accordingly, an entire industry has developed around performance measurement and performance management. Popular tools include the Balanced Scorecard, ...

When you hire someone into your company, they’re supposed to add value in some way. After all, you’re not paying them to sit around and watch YouTube videos. But how can you really see what everyone ...

Opinions expressed by Entrepreneur contributors are their own. By setting goals that matter and tracking employees’ impact, businesses gain actionable insights into how people drive results. We’re ...

Analytics and data fall short in identifying how people feel about their jobs. A better measure is whether they are surrounded by leaders who inspire growth.

“We need to eat our own cooking.” This is a statement that resonates with me. I write and speak about customer service, employee engagement, creating cultures of high performance, and building ...

The Human Margin: Building the Foundations of Trust is a book written by Katherine A. Meese, PhD, and me. Why did we author this book? The research studied by Dr. Meese shows the significant impact ...

One side sees everything only from its perspective and knows it's right. The other side sees everything from its own perspective and wonders what the first side is talking about. It makes for ...