Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

GUEST INTERVIEW: GoTo Resolve is a new IT management platform that streamlines support, maximises productivity, and makes secure IT simple with enterprise-grade security, with remote access, support, ...

CA Inc. said Wednesday that it has acquired Control-F1 Corp., an IT-support automation software maker based in Calgary, Alberta. Financial terms of the deal were not disclosed. Control-F1’s ...

In an ideal world, the tools you use to run your business would work properly and exactly when you need them to. However, the reality of being a small business owner is somewhat like Murphy’s Law: If ...

Support for open source software is 'unbundled' from the software itself. That actually makes it much easier to get the right level of support at the right price. One great irony of proprietary ...