CHICAGO — The word on GuideStone Financial Resources’ help desk could be summed up by what company employees called it: “the helpless desk.” Not only was the moniker unflattering, it reflected ...
It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...
Legacy IT systems can be difficult for new employees to learn and use because of their complex and non-intuitive UIs. The ...
The IT Infrastructure Library, or ITIL, turns 20 this year after launching in 1989 in the U.K. Now American IT departments and vendors embrace the best practice import. IT management practitioners ...
05 May 2010Company has highest number of certified Service Managers in the Middle East Injazat Data Systems, the leading Information Technology and Business Process Managed Services Provider in the ...
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