Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contains over 70 metrics ...

KPI Metrics for the Internet, Information Technology, and Service Management (PDF) IT Service Management Policy Template (Word) Service Level Agreement Policy Template (Word/PDF) KPI, Metrics, Service ...

Key performance indicators, or KPIs, measure the effectiveness of a function within an organization, and are especially important for a core functional area such as accounting. By tracking and ...

If boards of directors and leaders truly want to “measure what matters,” how about expanding the definition of KPIs?

To ensure they are successfully driving operations toward meeting their company’s strategic goals, all business leaders need to look carefully at a variety of key performance indicators. While the ...

Effectively using data has become increasingly important in 21st century business. The ever-increasing capabilities of desktop and laptop computers along with radically decreasing data storage costs ...

Collecting and analyzing data promotes better decisions and helps you be proactive in identifying, nurturing, or reversing trends. Although more data is typically considered better, a glut of data can ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Start with a small handful of metrics where you can demonstrate quick wins and then move to more challenging objectives When you embark on a transformational journey, you need to have an endpoint in ...

Let's say that your business averages a cash balance of $100,000 at the end of every month. You also find that even though you average a $100,000 in cash you often find yourself in a position where ...