As AI rewires the knowledge-worker economy, we must reflect on what it is that makes us human. This raises the sort of big questions that philosophers have been studying for centuries, but they’ve ...

Knowledge—particularly tacit understanding—represents one of an organization's most valuable yet vulnerable assets.

Knowledge workers, whose jobs involve handling information rather than producing goods, were supposed to be the beneficiaries of neoliberalism and globalization. But generative AI and a ...

Employee-centric knowledge enablement is no longer about building a bigger knowledge base; it’s about delivering frictionless experiences that give workers time back.

Offer freedom, and seasoned experts arrive energized, ready to fuel growth. Slam the door on flexibility, and watch them walk straight through your revolving door into a competitor’s open-armed ...

Earlier this month, Microsoft announced plans to lay off 9,000 employees, joining the ranks of tech companies cutting headcounts while touting the productivity gains enabled by artificial intelligence ...

But will automating knowledge work be a successful strategic pivot? Accenture believes it will boost the bottom line in the near term, but how much service work can be automated is raising questions ...

A new University of Phoenix survey conducted by The Harris Poll finds that while 90% of U.S. workers are actively learning or ...