To chart the best course to success in 2024, businesses must be savvy to the evolving landscapes that influence how we define excellent customer service. These include both established and emerging ...

Brands need to invest in customer service across all consumer touchpoints in Singapore as more consumers want their problems solved through new media such as social, live chat and messaging, according ...

SAN JOSE, Calif.--(BUSINESS WIRE)--At its annual customer success and innovation conference, Calix ConneXions 2023, Calix, Inc. (NYSE: CALX) announced the evolution of its award-winning Calix Support ...

REDWOOD SHORES, CA--(Marketwired - Nov 10, 2015) - Oracle (NYSE: ORCL) today launched Oracle Knowledge Advanced, a new cloud solution within the Oracle Service Cloud that helps organizations deliver a ...

Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback and Voice of the Customer (VoC) initiatives. Best-in-class ...

Consumers' expectations continue to change as many people shift to digital channels for researching, shopping and customer service needs. Companies around the globe are adapting to these evolving ...

A new report reveals that UK organisations, including top brands and local government, have hit rock bottom in their delivery of multi-channel customer service. The nGenera Online Customer Service ...

Predictive analytics and machine learning are being used to personalize multi-channel customer service at Rabobank, the Netherlands second-largest bank. The bank has taken a tech-driven approach to ...

PETALING JAYA, Malaysia--(BUSINESS WIRE)--Netcore Solutions, a global Marketing Technology company today announced that ‘The Star Online’, the flagship brand of ‘Star Media Group Berhad’, a ...

Newsflash: ecommerce is on the rise, even if there has been a bit of a pullback lately, and the peak of the holiday season is now upon us. As the activity ramps up, so does the demand for high-quality ...

Driven by healthcare reform and value-based delivery models, companies across the industry are looking at ways to transform their management and patient care systems. This service provider was seeking ...