How many customers do you have? Are they all the same, are they all equal? So many places I visit have a mantra that “we treat everyone with our very best service.” That’s a good thing. But when it ...

Learn how the assignment method allocates resources for maximum efficiency and profit. Discover practical examples in banking, manufacturing, and budgeting.

The proper functioning of numerous critical infrastructure systems is fundamental to modern society. Reliable energy powers businesses and illuminates homes; clean water is essential to ...

This is the fifth article in the series that discusses the CRM program in detail and explores how it can be applied to our business.Some incident commanders like being in the (actual) heat of battle ...

Higher failure probability reduces system availability, jeopardizing reliability via prolonged service time. Admins can mitigate reliability risks using parallelism and sharing allocation. Parallelism ...

Traditional approaches to reducing health care spending often involve eroding coverage for care indiscriminately and fail to take a holistic perspective on all sources of costs and value. We believe ...

One of the most underrated discussions in emergency services is the concept of resource allocation. There are several topics that are debated such as staffing levels and financial budgets. However, ...