You were quite critical of Service Level Agreements in your recent column, “ Run, IT run … but not as a business,” (Keep the Joint Running, 1/28/2008), describing them as formal contracts between IT ...

Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a ...

Outsourcing can be critical to running an effective IT department, particularly in a tight tech economy. But both the proliferation of outsourcing services and the shakeout of service providers in ...

Working with an application service provider (ASP) can be a risky proposition, especially for established companies that entrust the care and management of core business applications to small or ...

When a customer purchases software-as-a-service (SaaS)–which is sometimes called a “cloud” service or product–the software is not hosted. It does not reside at the customer’s location or data center.

Longtime readers know I’m a fanatic about service-level agreements. I regularly advise clients about SLA best practices, negotiation and enforcement strategies. And we talk often about how to develop ...

What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract ...

Sourcing evidence to start a service level relationship GUEST OPINION by Mike Hicks, Principal Solutions Architect at Cisco ThousandEyes: If organisations are looking for better performance , what ...

CMDI Learning Space and Event Support Service Level Agreement (SLA) CMDI Software Procurement Service Level Agreement (SLA) CMDI Staff Technology Purchasing Service Level Agreement (SLA) ...

G20 publishes recommendations on service level agreements for cross-border payments Service level agreements used in cross-border payment arrangements define minimum service levels for correspondent ...

D-Wave's cloud service offers 99.9% uptime and availability with subsecond solve times even under heavy customer usage PALO ALTO, Calif.--(BUSINESS WIRE)-- D-Wave Quantum Inc. (NYSE: QBTS) (“D-Wave” ...

The partnership aims to provide managed services for infrastructure, information security, applications, and cybersecurity, ...