Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

As we look to the future of field service management technology, we see emerging technologies like artificial intelligence, augmented reality (AR), and the Internet of Things (IoT) playing a big role ...

Artificial intelligence (AI) and machine learning (ML) are revolutionizing the way we do business. By automating routine tasks and providing insights into service performance, these technologies are ...

IMSAS was established to support the review of management systems in countries embarking on new nuclear power programmes. It provides a structured approach for the self-assessment of the management ...

TeamDynamix is replacing JIRA as our service management and ticketing system. JIRA has reached end-of-life and can no longer be updated. The TDX Service Management Platform will allow support teams to ...

Shahar Chen, CEO and Co-founder of Aquant, a company focused on delivering generative AI solutions to transform the service industry. Technology, particularly AI, is playing a crucial role in bridging ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...