As the world becomes increasingly digital, companies are constantly looking for innovative ways to improve customer experience. Recent developments in AI have provided some groundbreaking ...

Artificial intelligence has gone mainstream. The term is now regularly appended to all manner of tools and technologies, even when it’s unclear exactly what role AI plays in delivering desired ...

As customer expectations continue to rise and the traditional reactive models of customer service are increasingly proving to be inadequate, the quest for excellence in customer support today has led ...

The year in AI use cases shows the breadth of AI impact, across industries and lines of business. But let's not sugar coat it: successful AI projects have not been a cake walk. The good news?