Software maker ServiceNow reported Q3 earnings that topped estimates and announced a 5 for 1 split for ServiceNow stock.

In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...

But Palantir isn't the only software company integrating new AI capabilities into its services. In fact, another ...

According to a 2023 PwC survey, consumers are willing to pay more for a better customer experience, with 43% of those ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four software tools (the actual reps use at ...