In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

From designing flexible systems and developing talent to maintaining a quality CX, scaling a service business is rarely as ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...