Zoho has added an artificial intelligence (AI)-based virtual assistant to its customer relationship management (CRM) tool. The new feature, Zoho Intelligent Assistant (or Zia), is an automation engine ...

The company’s Zia AI assistant is being rolled out in new areas and now provides email ‘sentiment’ analysis to Zoho Desk. Zoho has added AI and analytics features to its CRM suite, part of a drive by ...

Zoho Blueprint In addition to Zia, Zoho also unveiled a new CRM feature that allows sales teams to build custom business processes within the CRM system without having to enter any code or create ...

Zia, the new artificial intelligence (AI)-based recommendation engine from Zoho, will make your sales reps look much smarter than they may actually be. Our team tests, rates, and reviews more than ...