Business Insider's reporters walk through the big layoffs at Amazon, why the cuts came, and who could be next.

The challenges of implementing AI agents in retail are less about tech and more about nerves, according to Williams-Sonoma, which moved from concept to live AI agents in under a month.

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Customers in select markets can return items weighing 1 to 15 pounds through doorstep return pickup handled by USPS.

Amazon will issue $1.5 billion in refunds as part of an FTC settlement, with up to 35 million customers getting compensation.

The FTC called out specific enrollment pages, including Prime Video enrollment, the Universal Prime Decision page, the Shipping Option Select page and the Single Page Checkout. To qualify for a payout ...

Impacted employees will receive 90 days of pay, benefits, and a severance package, according to an email seen by Business ...

To be sure, some experts downplayed the impact of AI, saying the productivity benefits of the technology remain uncertain and ...