Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

Let’s clear the air—“customer service” (CS) isn’t some vague, dial-tone promise you’ve heard tossed like cheap confetti. CS is the company’s relationship with a customer, from first contact through ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

Looking for work? These age-friendly employers actively recruit seasoned workers for their reliability, skills, and wisdom.

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state Division of Taxation to ask for a refund. The wrongly collected money goes ...

The managing director/chief executive officer of NEM Insurance Plc, Andrew Ikekuha, has said that good customer service delivery remains the heartbeat of survival for underwriters in the insurance ...

However good these endeavours are, they sometimes serve as a veneer, an annual window dressing that hides a more troubling ...

But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and toward customers. This shift has become even more dramatic in recent years, ...

A Ram owner's nightmare leads to a surprising trade. He traded a new 2025 Ram 1500 for an older 2023 Ford F-150 with higher ...