ZDNET's key takeaways Microsoft Azure experienced a global outage on October 29.Microsoft customer-facing services were ...

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

There may be a growing crisis for the limited-service restaurant industry, according to the 2025 QSR Reputation Ranking ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

According to a 2023 PwC survey, consumers are willing to pay more for a better customer experience, with 43% of those ...

AT& T, one of the top phone carriers in the U.S., is noticing an alarming shift in customer behavior as it battles growing competition from rivals and faces controversy over its prices. In response to ...

For years I believed that the customer is always right. With experience, however, I have come to realise that this saying applies more to matters of taste than to every situation. When providing ...