ZDNET's key takeaways Microsoft Azure experienced a global outage on October 29.Microsoft customer-facing services were ...

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

According to a 2023 PwC survey, consumers are willing to pay more for a better customer experience, with 43% of those ...

The City of Duncan’s Utilities Customer Service has added an option to keep services connected in response to the ongoing ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

“There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...

Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, recognizing 730 U.S. companies that go above ...

In today’s CEO Daily: Diane Brady on building customer loyalty. The big story: U.S.-China trade truce. Plus: All the news and ...