Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

In the ever-evolving landscape of technology and customer service, artificial intelligence (AI) offers businesses opportunities to enhance the way they interact with their customers. The debate around ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.