Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated only …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

The Directly platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences.

Whether you have a specific initiative or are looking to improve your overall support organization, we can help.

After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team.

Directly is a pioneer in customer service for many of the world’s leading brands. Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand customer …

We leverage AI & machine learning to automatically serve answers, written by experts, to solve repeat questions.

Aug 19, 2020 · Companies deploying AI-powered automation solutions like Directly can instantly take the first message typed by a customer — and usher them down the fastest path to resolution.

With Directly, our community experts will review incoming customer conversations and refine intent classification, identify new intents ripe for automation, and provide automation and escalation …

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