ITIL - Wikipedia
ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT …
Welcome to ITIL
Master the world's most widely used framework for IT service management. ITIL is the global standard for turning strategy into action. Whether you’re accelerating your career or improving your …
What Is ITIL? A Beginner’s Guide to the ITIL Process - Coursera
Aug 28, 2025 · The IT Infrastructure Library (ITIL) is sometimes referred to as the ITIL foundation or the ITIL framework. It's a set of guiding principles IT service professionals use to standardize their …
What is ITIL? - ServiceNow
ITIL, or Information Technology Infrastructure Library, is a framework of best practices for IT service management. It helps businesses improve service delivery, manage risks, and optimize costs, with …
What Is ITIL? Core Principles & Best Practices | Atlassian
ITIL (Information Technology Infrastructure Library) is a widely accepted set of best practices designed to help organizations maximize the value of their IT investments by aligning IT services with business …
ITIL Framework: Key Concepts, Processes and Benefits
Sep 25, 2025 · ITIL provides a defined approach to IT service management, offering guidelines, best practices, and processes to ensure that IT services align with the needs and goals of the business. …
ITIL - ITIL
There are three levels of certification for ITIL: Foundation Certificate, Practitioners Certificate and Managers Certificate. For those holding these certificates, we are maintaining the ITIL Certification …
ITIL 4 Explained: Framework, Practices, and Key Changes
Jan 6, 2025 · ITIL 4 puts service management into a strategic context by looking at ITSM, development, operations, business relationships, and governance holistically. Because ITIL 4 brings these different …
What Is IT Infrastructure Library (ITIL)? | IBM
ITIL is a framework of 34 best practices for managing and improving IT support and service delivery. The main objective of ITIL is to help businesses derive the most value from their IT services by …
What is ITIL? Your guide to the IT Infrastructure Library - CIO
Jun 3, 2025 · ITIL is a framework of best practices to deliver IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment ...