ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT …

Join us to uncover the real benefits of achieving higher-level ITIL certifications. Listen to inspiring true stories and explore practical tips for advancing your own career.

ITIL is a framework of 34 best practices for managing and improving IT support and service delivery. The main objective of ITIL is to help businesses derive the most value from their IT services by …

Aug 28, 2025 · Read on to learn about IT Infrastructure Library processes, concepts, and use cases. The IT Infrastructure Library (ITIL) is sometimes referred to as the ITIL foundation or the ITIL …

Sep 25, 2025 · ITIL provides a defined approach to IT service management, offering guidelines, best practices, and processes to ensure that IT services align with the needs and goals of the business. …

Jan 6, 2025 · ITIL 4 puts service management into a strategic context by looking at ITSM, development, operations, business relationships, and governance holistically. Because ITIL 4 brings these different …

ITIL (Information Technology Infrastructure Library) is a widely accepted set of best practices designed to help organizations maximize the value of their IT investments by aligning IT services with business …

ITIL® is a globally recognized framework for IT service management, providing best practices to enhance efficiency and deliver value in organizations.

There are three levels of certification for ITIL: Foundation Certificate, Practitioners Certificate and Managers Certificate. For those holding these certificates, we are maintaining the ITIL Certification …

Jun 3, 2025 · What is ITIL? ITIL, once known as the Information Technology Infrastructure Library, is a flexible framework made up of 34 best practices that help organizations manage and improve their IT …