If the device doesn't work on the other PC, you might need to replace it. Note: Some devices won't work without installing a driver. When testing the device on another PC, make sure that …

If needed, drivers can also be reinstalled through Device Manager. To update or reinstall a driver through Device Manager in Windows, select the desired task from the following list:

Get the latest official drivers and firmware updates from Microsoft to ensure your Surface device runs at its peak performance.

Note: If you have installed a custom or clean Windows image and your Keyboard is not recognized, you may need to install Keyboard drivers. Manually install the latest driver …

If you are using a Windows 10 device, start by running the automated Bluetooth troubleshooter in the Get Help app. It will automatically run diagnostics and attempt to fix most Bluetooth problems.

Windows can automatically download recommended drivers for the hardware and devices connected to a system by using Windows Update. Using the latest updated drivers makes …

Download and install additional languages to view menus, dialog boxes, and other user interface items in your preferred language. If you want to share or redistribute a language pack, you’ll …

Press and hold the pair button on the bottom of the keyboard for 5 seconds, until the LED starts to flash. On your Windows 10 PC, select Connect if a notification appears for your keyboard, …

If a touchpad isn't working, it might be a result of a missing or out-of-date driver. Updating or reinstalling the touchpad drivers might help solve the problem.

To get set up, you’ll need a PC that’s running Windows 10 with support for Bluetooth 4.0 or later. This mouse supports Swift Pair in Windows 10 for faster pairing.